Cancellation FAQ
I still have time remaining on my Subscription, can I opt out early?
If there was an early opt-out included in the subscription sign-up process, we will close out your account according to those terms.
If your business or practice is no longer operational, we can dissolve the subscription.
I am signed up to a No Lock-in Contract, can I cancel?
All customers who sign up to a No Lock-in Contract have an initial minimum commitment period of 3 months. Once the 3 months is up, you can cancel anytime by reaching out to us at [email protected] and one of our consultants will follow up with a phone call. We require 2 months written notice if you still wish to cancel.
My team doesn’t know how to send out a Review Requests, can we cancel?
We are willing to offer additional training and consultations to your team at no additional cost.
We’ve been working with Hello Reviews for a long time, is there any way we can get a discount for our loyalty?
If you have already fulfilled the initial term of your subscription and would be willing to renew for another 12-month term, you may be eligible for a discounted rate.
We also offer discounted pricing for multiple locations within the same organization.
